Payment Methods, Postage and Refunds

 

PayPal Payment and Debit/Credit Cards Method

  • Check out: PayPal will first take you to the their payment gateway, giving you a final cost on your items only (Please note: PayPal will include the postage cost of your items in the next step).
  • PayPal will give you the options to either purchase using your PayPal account OR a valid debit or credit card; you are not restricted in signing up to PayPal/creating an account.
  • Paypal accepts all major Credit Cards including: Visa, Mastercard, Visa, Delta, Electron & Maestro.
  • We also use Stripe, a payment gateway. This enables you to also use your Debit/Credit Card.

SHOPIFY
We run our secure store on Shopify. 

 

 

 

 

Delivery & Pocstage {Costs and Timings}

We use Royal Mail and MyHermes, depending on weight, to deliver your orders. Our processing times never exceed 48 hours, in fact most orders are posted same day - overall, our delivery times are usually 2-5 working days. Signatures are also required for MyHermes parcels.

All Personalised Orders: you will receive a PDF Proof 2-3 working days after ordering. Once approved, please allow 7-10 working days for delivery.

        

 

Free Shipping on Orders over £50! Price
£50.00 Plus £0.00
Standard Delivery (2-4 days Large Letter/Small Parcel) £0.95
1-2x Cards £0.95
Standard Delivery (2-4 days Large Letter/Small Parcel) £1.99
Standard Delivery - Signed For (2-4 days) £3.70

...OH NO! I NEED IT SOONER!

 If you’re unsure or need your items delivered sooner; please contact us directly if you wish to enquire about a speedier or bespoke order: hello@eivissakinddesigns.co.uk

Delivery and Refunds

All Personalised Orders: you will receive a PDF Proof 2-3 working days after ordering. Once approved, please allow 7-10 working days for delivery

  •  We take great care of our products, from concept to print. 

  •  Saturdays, Sundays or Bank Holidays we will send these the first available working day.

  • Stock Levels are kept up to date, if for any reason there is a system error which may delay your item, you will be contacted straight away, rest assured. If you believe you have spotted a mistake to our site please email hello@eivissakinddesigns.co.uk

CANCELLATION AND RETURNS - Non-Bespoke Custom Designs

We post your products through the Royal Mail or MyHermes Tracking Service. Each order then has it's individual tracking number. If you haven't received your item(s) within 10 working days, contact us. We will send you your tracking number and we will also contact Royal Mail; together resolve the tracking of your order.

If your item is damaged during delivery please contact us,  we will pay for you to return this item then refund you for your cost.

Wedding Shop items or Ready-to-write designs: if you have already received your physical products from our Wedding Shop, you have 7 days to return this in the same condition (undamaged) before a refund can be issued.

CANCELLATION AND RETURNS - Bespoke Custom Designs

You have 24 hours to cancel your online order – email us immediately to ensure no printing has commenced as we can not refund printing costs if printing has started.

Online Designs; If you have ordered your stationery online, paid for these and received your proof but later change your mind and these have not been sent to print, we refund the amount. If you have had additional design costs (you have agreed and requested us to amend an existing design), all but the design costs will be refunded, as design costs are a service provided by ourselves.

If your item(s) is personalised or bespoke, but you believe have been damaged in posting, let us know immediately. We will need photographic proof and the items returned to provide a case to Royal Mail or MyHermes. We will also reprint these for you or give you a refund. You have 28 days to report this.

Return Office Address: EIVISSA KIND DESIGNS, Studio, 91 Mendip Road, Halesowen B63 1HY

CONTACT US

 If you would like to speak to, please don't hesitate in giving us a call or email: hello@eivissakinddesigns.co.uk

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