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Delivery & Returns, FAQ's, Privacy Policy and Timings

PayPal Payment and Debit/Credit Cards Method

  • Check out: PayPal will first take you to the their payment gateway, giving you a final cost on your items only (Please note: PayPal will include the postage cost of your items in the next step).
  • PayPal will give you the options to either purchase using your PayPal account OR a valid debit or credit card; you are not restricted in signing up to PayPal/creating an account.
  • Paypal accepts all major Credit Cards including: Visa, Mastercard, Visa, Delta, Electron & Maestro.
  • We also use Stripe, a payment gateway. This enables you to also use your Debit/Credit Card.

SHOPIFY
We run our secure store on Shopify. 

 

 

 

Delivery & Postage {Costs and Timings}

We use Royal Mail and MyHermes, depending on weight, to deliver your orders. Our processing times never exceed 48 hours, in fact most orders are posted same day - overall, our delivery times are usually 2-5 working days. Signatures are also required for MyHermes parcels.

All Personalised Orders: you will receive a PDF Proof 2-3 working days after ordering. Once approved, please allow 7-10 working days for delivery.

      

 

Free Shipping on Orders over £50! Price
£50.00 Plus £0.00
Standard Delivery (2-4 days Large Letter/Small Parcel) £0.95
1-2x Cards £0.95
Standard Delivery (2-4 days Large Letter/Small Parcel) £1.99
Standard Delivery - Signed For (2-4 days) £3.70

FAQs

View our designs. Once you’ve found one you would like, enter the details of your wedding: names, dates, venues, information, colour swatch and how many. This will create a price and option to add to your cart. Once added and you have everything that you need, click to purchase. This will then take you to our payment processing – PayPal and Stripe, recognised methods of online payments. Enter you details and press continue, this will then take you to the delivery options. Once you have decided this, you will be given an option to proceed with your order, press place order. Now we have your order and will create your proof in 2-3 working days. Once approved, we will print your items taking 3-7 working days and then send these through the post to you.

It’s a consultation process through telephone and email. We ask you for your idea, develop a creative brief, give you our ideas then go from there. This process includes design costs of £20 per hour and delivers fully personalised Wedding Stationery unique to the couple. Click here for the full details about ordering bespoke custom designs.

Yes. If you have order either online or through our studio for bespoke custom designs, we can add on. If you’ve ordered online and want to add on, create a new order and we’ll refund postage if applicable. If you’ve ordered bespoke custom designs invitations and want save the dates, menus, table seating plan, table numbers/names, order of service to match your design, email us the details and we’ll send over the quotation. See the procedure on bespoke custom designs here.

If there is a mistake and you have already approved your proof, contact us immediately on studio@eivissakinddesigns.co.uk – we will try our best to halt print but if they have already been printed by this stage, we cannot offer a refund as these are personalised just for you. We will stop the print run if they have just started being printed. We will however do our best to help you; this means will make your design corrections and send to print (following the proof checking stage again) which will occur print charges

Sometimes time can get the better of us, especially when you have some many things organise for your wedding. Email us to discuss timeframes on your rush order. If you have seen an existing design on our website, let us know, as this will be the quickest (and cheapest) way for you to order last minute. If you haven’t and know what you would like, read the process on our Bespoke custom designs and email us with all your ideas as soon as possible.

Delivery, Shipping and Returns

CANCELLATION AND RETURNS - Personlised Online Collections

We post your Personalised Designs (personalised house collections, invitations, cards, prints) through the Royal Mail Proof of Postage or MyHermes Tracking Service. Each order then has it's individual tracking number. If you haven't received your item(s) within 10 working dayscontact us. We will send you your Proof of Postage or Tracking number and we will also contact Royal Mail; together resolve the tracking of your order.

If your item is damaged during delivery please contact us,  we will pay for you to return this item then refund you for your cost.

Wedding Shop items or unpersonalised designs: if you have already received your physical products from our Wedding Shop, you have 7 days to return this in the same condition (undamaged) before a refund can be issued.

CANCELLATION AND RETURNS - Bespoke Custom Designs

Bespoke Custom Designs are the Stationery items we have designed and printed for you. You have 24 hours to cancel your online order – email us immediately to ensure no printing has commenced as we can not refund printing costs if printing has started.

Online Designs; If you have ordered your stationery online, paid for these and received your proof but later change your mind and these have not been sent to print, we refund the amount. If you have had additional design costs (you have agreed and requested us to amend an existing design), all but the design costs will be refunded, as design costs are a service provided by ourselves.

If your item(s) is personalised or bespoke, but you believe have been damaged in posting, let us know immediately. We will need photographic proof and the items returned to provide a case to Royal Mail or MyHermes. We will also reprint these for you or give you a refund. You have 28 days to report this.

Return Office Address: EIVISSA KIND DESIGNS, Studio, 6 Tenlands Road, Halesowen B63 4JJ

All Personalised Orders: you will receive a PDF Proof 2-3 working days after ordering. Once approved, please allow 7-10 working days for delivery

 We take great care of our products, from concept to print. 

 Saturdays, Sundays or Bank Holidays we will send these the first available working day.

Stock Levels are kept up to date, if for any reason there is a system error which may delay your item, you will be contacted straight away, rest assured. If you believe you have spotted a mistake to our site please email hello@eivissakinddesigns.co.uk

 If you would like to speak to, please don't hesitate in giving us a call or email: hello@eivissakinddesigns.co.uk

Here's our Contact Page.

Privacy and T&C'S

PRIVACY POLICY SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
 When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing: With your permission, we may send you emails about our store, new products and other updates. SECTION 2 - CONSENT
 How do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at suze@eivissakinddesigns.co.uk. SECTION 3 - DISCLOSURE
 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Other than for requested legal reasons, we will NEVER disclose your details. SECTION 4 - SHOPIFY
 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment:If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.We use PayPal for all our transactions, where you can choose to use your PayPal account, Bank Account or Credit Card to pay us. Using PayPal protects your money transactions as well as ours. SECTION 5 - THIRD-PARTY SERVICES
 We never share your details with Third Parties. In general, any third-party providers used by us will only collect, use and disclose data about how you ordered to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. International: In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the country/jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics:Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at EivisSa Kind Designs. SECTION 6 - SECURITY
 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.(*If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.)EivisSa Kind Designs only takes payment through PayPal, so your financial and account details remain with them, this is never transferred. We do not receive or hold account details. *If we progress in the future to other Payment Gateways i.e. Sage, then this will apply. SECTION 7 - COOKIES
 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.PREF, persistent for a very short period, Set by Google and tracks who visits the store and from wheren SECTION 8 - AGE OF CONSENT
 By using this site, you represent that you are at least the age of majority in your county, state, country or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 9 - CHANGES TO THIS PRIVACY POLICY
 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION
 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@eivissakinddesigns.co.uk

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern EivisSa Kind Designs’ relationship with you in relation to this website. 

The term “EivisSa Kind Designs” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without EivisSa Kind Designs’ prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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