FAQ's - Our Frequently Asked Questions...

How do I order Online?

View our designs. Once you’ve found one you would like, enter the details of your wedding: names, dates, venues, information, colour swatch and how many. This will create a price and option to add to your cart. Once added and you have everything that you need, click to purchase. This will then take you to our payment processing – PayPal and Stripe, recognised methods of online payments. Enter you details and press continue, this will then take you to the delivery options. Once you have decided this, you will be given an option to proceed with your order, press place order. Now we have your order and will create your proof in 2-3 working days. Once approved, we will print your items taking 3-7 working days and then send these through the post to you.

 

How can I order Bespoke Custom Designs?

It’s a consultation process through telephone and email. We ask you for your idea, develop a creative brief, give you our ideas then go from there. This process includes design costs of £20 per hour and delivers fully personalised Wedding Stationery unique to the couple. Click here for the full details about ordering bespoke custom designs.

 

I’ve made a mistake!

If there is a mistake and you have already approved your proof, contact us immediately on studio@eivissakinddesigns.co.uk – we will try our best to halt print but if they have already been printed by this stage, we cannot offer a refund as these are personalised just for you. We will stop the print run if they have just started being printed. We will however do our best to help you; this means will make your design corrections and send to print (following the proof checking stage again) which will occur print charges.

 

Can I add to my order?

Yes. If you have order either online or through our studio for bespoke custom designs, we can add on. If you’ve ordered online and want to add on, create a new order and we’ll refund postage if applicable. If you’ve ordered bespoke custom designs invitations and want save the dates, menus, table seating plan, table numbers/names, order of service to match your design, email us the details and we’ll send over the quotation. See the procedure on bespoke custom designs here.

 

Proof Reading

We have a Proofreading Guide here.

 

Delivery and Times

All our Delivery and Timings are here.

 

I’ve left it too late!

Sometimes time can get the better of us, especially when you have some many things organise for your wedding. Email us to discuss timeframes on your rush order. If you have seen an existing design on our website, let us know, as this will be the quickest (and cheapest) way for you to order last minute. If you haven’t and know what you would like, read the process on our Bespoke custom designs and email us with all your ideas as soon as possible.

 

Cancellation and Returns

CANCELLATION AND RETURNS - Non-Bespoke Custom Designs

We post your products through the Royal Mail or MyHermes Tracking Service. Each order then has it's individual tracking number. If you haven't received your item(s) within 10 working days, contact us. We will send you your tracking number and we will also contact Royal Mail; together resolve the tracking of your order.

If your item is damaged during delivery please contact us, we will pay for you to return this item then refund you for your cost.

Wedding Shop items or Ready-to-write designs: if you have already received your physical products from our Wedding Shop, you have 7 days to return this in the same condition (undamaged) before a refund can be issued.

CANCELLATION AND RETURNS - Bespoke Custom Designs

You have 24 hours to cancel your online order – email us immediately to ensure no printing has commenced as we can not refund printing costs if printing has started.

Online Designs; If you have ordered your stationery online, paid for these and received your proof but later change your mind and these have not been sent to print, we refund the amount. If you have had additional design costs (you have agreed and requested us to amend an existing design), all but the design costs will be refunded, as design costs are a service provided by ourselves.

If your item(s) is personalised or bespoke, but you believe have been damaged in posting, let us know immediately. We will need photographic proof and the items returned to provide a case to Royal Mail or MyHermes. We will also reprint these for you or give you a refund. You have 28 days to report this.

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