CANCELLATION AND RETURNS - Non-Bespoke Custom Designs
We post your products through the Royal Mail or MyHermes Tracking Service. Each order then has it's individual tracking number. If you haven't received your item(s) within 10 working days, contact us.We will send you your tracking number and we will also contact Royal Mail; together resolve the tracking of your order.
If your item is damaged during delivery please contact us, we will pay for you to return this item then refund you for your cost.
Wedding Shop items or Ready-to-write designs: if you have already received your physical products from our Wedding Shop, you have 7 days to return this in the same condition (undamaged) before a refund can be issued.
CANCELLATION AND RETURNS - Bespoke Custom Designs
You have 24 hours to cancel your online order – email us immediately to ensure no printing has commenced as we can not refund printing costs if printing has started.
Online Designs; If you have ordered your stationery online, paid for these and received your proof but later change your mind and these have not been sent to print, we refund the amount. If you have had additional design costs (you have agreed and requested us to amend an existing design), all but the design costs will be refunded, as design costs are a service provided by ourselves.
If your item(s) is personalised or bespoke, but you believe have been damaged in posting, let us know immediately. We will need photographic proof and the items returned to provide a case to Royal Mail or MyHermes. We will also reprint these for you or give you a refund. You have 28 days to report this.
Return Office Address: EIVISSA KIND DESIGNS, Studio, 6 Tenlands Road, Halesowen B63 4JJ
